News

Intelligent Customer Engagement

A unique Masterclass is launched - An Executive Guide to AI in the Contact Centre

24th July 2018

Leading companies are aiming for Artificial Intelligence to reduce the volume of human interactions by 50% within two years. So how can AI practically transform customer service today? In partnership with Brainfood Consulting's Martin Hill-Wilson we are announcing the launch of a one-day AI Masterclass for Service Leaders that will run over a number of dates this Autumn in London and help you to answer this question.

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10 things they don’t tell you about Artificial Intelligence

12th March 2018

The new whitepaper that will help you navigate the myths and realities of AI
Do you want to know the inside track on the state of AI in the customer management industry today? I’m going to share a few home truths that will help you navigate the hype and hopefully make some decisions that will put you on the right track.

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Photo by Alex Knight on Unsplash

70% chatbot failure rate for Facebook shows difficult road ahead for AIs in 2018

19th December 2017

AI consultants Humanotics and service communications experts soh partner to create user-focused service solutions that deliver tangible ROI.

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The UX Road Less Travelled. Creating better digital experiences.

An introduction to a practical and engaging methodology called the Ai2B Journey Mapping Framework for improving UX design for chatbots.

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